Vista Team Leader
4 weeks ago
Job Description
Hays Travel, the UK's largest independent travel agency, is seeking a confident and sales-driven individual to lead our Vista Sales Call Centre team. As a Team Leader, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and meet monthly targets.
Key Responsibilities:
- Supervise and lead by example while motivating a team to achieve sales targets.
- Maximise team sales and identify/address performance and conduct issues.
- Carry out daily enquiry audits and KPI reviews to ensure team performance.
- Assist in emergency or operational difficulties and proactively build relationships between departments and divisions.
- Provide motivational and inspiring weekly team sessions and assist with call monitoring and feedback.
- Effectively communicate and positively promote organisational changes and encourage training opportunities within the workplace.
- Motivate, praise, and encourage staff through open and honest communication and ensure administration and customer service standards are upheld.
Competencies:
- Commitment to contribute to the growth of the business and the development of the team.
- Ensure that company values are demonstrated at all times and that others follow this standard.
- Excellent verbal and written communication skills and ability to liaise with staff at all levels.
- Effective motivational skills and the ability to remain positive and professional at all times.
- Enthusiastic and proactive with the ability to work independently and as part of a team.
- Ability to work effectively with people from diverse backgrounds and has worked within teams based at various locations.
Experience:
- Customer service experience and excellent product knowledge.
- Worked within a Travel Sales environment and experience of leading a team (essential, but not required).
About Hays Travel:
Hays Travel is a leading travel agency with over 40 years of experience and a strong commitment to customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more.
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