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Cruise Team Leader
2 months ago
About Hays Travel
Hays Travel is a leading independent travel agency, renowned for providing high-quality holidays and exceptional customer service. With over 470 branches across the UK and a head office in Sunderland, we have a strong presence in the industry.
Job Description
We are seeking a confident and sales-driven individual to join our team as a Cruise Team Leader - Sales and Operations. As a key member of our Vista Sales Call Centre team, you will be responsible for leading and motivating a team of agents to deliver exceptional customer service and achieve sales targets.
Key Responsibilities
- Supervise and lead by example, motivating a team to deliver exceptional customer service and achieve sales targets.
- Maximise team sales by identifying opportunities and implementing effective strategies.
- Proactively address performance and conduct issues, ensuring a positive and productive work environment.
- Conduct daily enquiry audits and KPI reviews to monitor team performance and identify areas for improvement.
- Assist in emergency or operational difficulties, providing support and guidance to the team.
- Build and maintain relationships between departments and divisions, promoting a collaborative and supportive work environment.
- Provide motivational and inspiring daily team meetings, encouraging open communication and feedback.
- Assist with call monitoring and provide constructive feedback to team members.
- Effectively communicate and promote organisational changes, ensuring a smooth transition and minimal disruption.
- Encourage training opportunities within the workplace, supporting the development of team members.
- Ensure administration and customer service standards are upheld and in line with company standards.
Competencies
- Commitment to contributing to the growth of the business and the development of the team.
- Ability to demonstrate company values at all times and ensure others follow this standard.
- Excellent verbal and written communication skills.
- Ability to liaise with staff at all levels.
- Effective motivational skills and the ability to remain positive and professional at all times.
- Enthusiastic and proactive, with the ability to work independently and as part of a team.
- Ability to work effectively with people from diverse backgrounds.
- Experience of working within teams based at various locations.
Requirements
- Customer service experience.
- Excellent cruise product knowledge.
- Experience of working within a travel sales environment.
- Experience of leading a team.
About You
We are looking for a motivated and sales-driven individual who is passionate about delivering exceptional customer service and achieving sales targets. If you have a positive attitude, excellent communication skills, and experience of leading a team, we would love to hear from you.
