Travel Sales Team Leader

6 hours ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

At Hays Travel, we are committed to delivering exceptional customer service and providing good value, quality holidays. Our team is passionate about creating unforgettable experiences for our customers, and we are seeking a highly skilled and motivated individual to join our Vista Sales Call Centre as a Team Leader.

As a key member of our team, you will be responsible for managing, coaching, and developing a team of sales agents, ensuring they deliver exceptional customer service and meet monthly targets. You will work closely with the management team to drive business growth, identify areas for improvement, and implement effective solutions.

This is an exciting opportunity for a confident and sales-driven individual with excellent leadership qualities and a positive attitude. If you have a proven track record in leading high-performing teams, excellent communication skills, and a passion for delivering exceptional customer experiences, we want to hear from you.

Key Responsibilities:
  • Lead by example and motivate a team of sales agents to deliver exceptional customer service
  • Maximize team sales to achieve targets and drive business growth
  • Proactively identify areas for improvement and implement effective solutions
  • Carry out daily audits and KPI reviews to ensure team performance is meeting expectations
  • Assist with emergency or operational difficulties and provide support to colleagues as needed

We are looking for an individual with excellent communication skills, the ability to work effectively with people from diverse backgrounds, and a passion for delivering exceptional customer experiences. If you are a results-driven leader who is passionate about creating unforgettable experiences for our customers, we encourage you to apply for this exciting opportunity.

Competencies:
  • Commitment to contributing to the growth of the business and the development of the team
  • Ability to demonstrate company values at all times and promote these values to others
  • Excellent verbal and written communication skills
  • Ability to liaise with staff at all levels and build effective relationships

Salary: £35,000-£45,000 per annum


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