Vista Sales Team Leader
3 weeks ago
Job Title: Vista Sales Team Leader
Hays Travel, the UK's largest independent travel agency, is seeking a confident and sales-driven individual to lead our Vista Sales Call Centre team. As a key member of our operations team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and meet monthly targets.
Key Responsibilities:
- Supervise and lead by example while motivating a team to achieve sales targets
- Maximise team sales through effective coaching and performance management
- Proactively identify and address performance and conduct issues
- Conduct daily enquiry audits and KPI reviews to drive team performance
- Assist in emergency or operational difficulties
- Build and maintain relationships between departments and divisions
- Provide motivational and inspiring weekly team meetings
- Assist with call monitoring and provide constructive feedback
- Communicate and promote organisational changes effectively
- Encourage training opportunities within the workplace
- Ensure administration and customer service standards are upheld
Competencies:
- Commitment to contribute to the growth of the business and the development of the team
- Ensure that company values are demonstrated at all times
- Excellent verbal and written communication skills
- Ability to liaise with staff at all levels
- Effective motivational skills and the ability to remain positive and professional
- Enthusiastic and proactive with the ability to work independently and as part of a team
- Ability to work effectively with people from diverse backgrounds
Experience:
- Customer service experience
- Excellent product knowledge
- Worked within a travel sales environment
- Experience of leading a team (desirable)
What We Offer:
Hays Travel offers a dynamic and supportive work environment, with opportunities for career development and growth. If you are a motivated and sales-driven individual with a passion for delivering exceptional customer service, we would love to hear from you.
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