Desktop Support Engineer
5 days ago
£32,000 - £35,000 per annum + Performance-Related Bonuses + Opportunities for Career Advancement + Collaborative Work Environment
Chelmsford
CV-Library is seeking a highly skilled IT Support Engineer to join our team as an IT Infrastructure Support Specialist, responsible for delivering high-quality IT services and supporting our business growth.
In this role, you will work closely with our IT team to design, implement, and maintain robust IT systems, ensuring seamless integration with our business operations.
You will be responsible for configuring computer systems, performing routine hardware and network checks, managing IT projects, and providing expert technical support to colleagues.
This is an excellent opportunity for an IT Support Engineer to take their career to the next level, working in a collaborative and dynamic environment with a high-performing team.
The Key Responsibilities:- Configure computer systems, including desktops, laptops, and mobile devices, to meet business needs
- Perform routine hardware and network checks to prevent IT issues and optimize system performance
- Manage and lead IT projects, including software deployments, system upgrades, and security enhancements
- Provide expert technical support to colleagues, troubleshooting and resolving complex IT issues
- Maintain local area networks, adhering to strict data protection regulations
- Develop and deliver training programs to improve employee technical skills and productivity
- Identify areas for IT process improvement and lead initiatives to enhance efficiency and effectiveness
- At least 2 years' experience in 1st / 2nd line IT support in a reputable organization
- Strong knowledge of Microsoft 365, Windows 10/11, Ubiquity networks, VM Ware, and Cybersecurity principles
Suitable candidates should possess exceptional problem-solving skills, strong communication abilities, and a passion for continuous learning.
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