Network Support Specialist
3 weeks ago
Brook Street is seeking a highly skilled Network Support Specialist to join their team in Southend-on-Sea. As a key member of the desktop support team, you will be responsible for managing incidents and service requests, escalating issues when necessary, and fostering good relationships with remote sites and users. This role requires strong technical skills, excellent communication abilities, and a commitment to ensuring efficient and effective IT asset utilization.
Key Responsibilities:
- Take ownership of incidents and service requests logged by users and manage them to completion or escalate as required.
- Manage escalation with third parties where required to provide additional assistance and resolution.
- Help foster and develop good relationships with remote based sites and users to ensure better end user experience.
- Work closely with operational centre Managers/Leaders to ensure IT assets are utilised in an efficient and effective manner.
Requirements:
- Strong technical skills, including knowledge of network infrastructure and operating systems.
- Excellent communication and interpersonal skills.
- Able to work effectively in a team environment.
- Familiarity with IT asset management and compliance standards.
Benefits:
- A competitive salary of £28,000 - £32,000 per annum.
- The opportunity to work with a market-leading medical service client.
- A comprehensive benefits package, including pension scheme and annual leave.
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Entry-Level Network Support
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Administrative Support Specialist
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IT Support Specialist
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Dovetail HRS IT Support Specialist
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Special Education Support Specialist
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IT Support Specialist
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Senior IT Systems Support Specialist
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