Dovetail HRS IT Support Specialist

9 hours ago


SouthendonSea, Southend-on-Sea, United Kingdom Dovetail HRS Full time

Dovetail HRS is seeking a skilled IT Support Specialist to join our team in Southend on Sea. As an IT Support Specialist, you will be responsible for managing requests logged by users across the business, performing routine tasks such as resetting passwords and setting up new users, and helping manage the local area network for all sites.

Job Summary:

An exciting opportunity has arisen for an IT Support Specialist to join Dovetail HRS in Southend on Sea.

  • As part of the desktop support team, you will manage requests logged by users across the business
  • You will perform routine tasks including re-setting passwords, restoring files, and setting up new users
  • You will help manage local area network for all sites
  • You will carry out and complete assigned IT project work
  • You will test and monitor IT resources
  • You will provide reports on IT service desk calls, assets, and backups
Key Responsibilities:Essential Skills and Experience:
  • You should have experience and knowledge of Active Directory and Office 365
  • You should be familiar with Windows 10 & 11 operating systems
  • You should have service desk experience in 1st / 2nd line support
  • You should have the ability to create and write documentation
  • You should have experience with backup technologies
  • You should have excellent organisational skills
Desirable Skills and Experience:
  • You should have a good understanding of Microsoft and Mac systems
  • You should have knowledge of Windows server 2016, 2019 & 2022
  • You should have experience with the Microsoft Hyper-V platform
  • You should have working knowledge of Azure AD/Entra ID environments
  • You should be able to work with PowerShell scripts
  • You should have experience working in regulated ISO environments
Benefits:
  • We offer 25 days holiday + bank holidays
  • We have a pension scheme
  • We provide private healthcare
  • We have an employee assistance programme
  • We have an electric car scheme
  • We have a cycle to work scheme


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