Desktop Engineer

2 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Brook Street Full time
About Our Team

We are a dynamic team at Brook Street, and we're looking for a talented Desktop Engineer to join us. As a key member of our team, you will play a vital role in ensuring the smooth operation of our desktop infrastructure.

Your Key Responsibilities

  • Taking ownership of incidents and service requests, ensuring timely resolution and escalation where necessary.
  • Working closely with our operational centre Managers/Leaders to optimise IT asset utilisation and efficiency.
  • Maintaining accurate records of all assets within the asset register, adhering to ISO standards.
  • Providing exceptional technical support, including routine tasks such as password resets and user account management.
  • Assisting with new starter builds and IT onboarding, ensuring a seamless transition for new users.
  • Maintaining and updating the build checklist, ensuring it remains relevant and effective.
  • Managing and maintaining local area networks for all sites, escalating as required.
  • Providing orientation and guidance to users on computer equipment operation.
  • Managing and maintaining local hardware stock and peripherals.
  • Completing assigned IT projects within deadlines, ensuring high-quality results.
  • Collaborating with the team to achieve regular maintenance and patching goals.
  • Conducting essential testing and proactive monitoring of IT resources and services, escalating alerts as needed.
  • Delivering reports on IT service desk calls, assets, backups, and current state and status.

Your Qualifications:

  • Demonstrated expertise in Microsoft and Mac operating systems
  • Proficiency in working with Active Directory and Office 365
  • Experience with Active Directory and Office 365
  • Experience with Windows 10 & 11 operating systems
  • Service desk experience, managing calls and escalations
  • Backup technology experience

Salary Range:

£35,000 - £45,000 per annum, dependent on experience.



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