Desktop Engineer
2 weeks ago
We are a dynamic team at Brook Street, and we're looking for a talented Desktop Engineer to join us. As a key member of our team, you will play a vital role in ensuring the smooth operation of our desktop infrastructure.
Your Key Responsibilities
- Taking ownership of incidents and service requests, ensuring timely resolution and escalation where necessary.
- Working closely with our operational centre Managers/Leaders to optimise IT asset utilisation and efficiency.
- Maintaining accurate records of all assets within the asset register, adhering to ISO standards.
- Providing exceptional technical support, including routine tasks such as password resets and user account management.
- Assisting with new starter builds and IT onboarding, ensuring a seamless transition for new users.
- Maintaining and updating the build checklist, ensuring it remains relevant and effective.
- Managing and maintaining local area networks for all sites, escalating as required.
- Providing orientation and guidance to users on computer equipment operation.
- Managing and maintaining local hardware stock and peripherals.
- Completing assigned IT projects within deadlines, ensuring high-quality results.
- Collaborating with the team to achieve regular maintenance and patching goals.
- Conducting essential testing and proactive monitoring of IT resources and services, escalating alerts as needed.
- Delivering reports on IT service desk calls, assets, backups, and current state and status.
Your Qualifications:
- Demonstrated expertise in Microsoft and Mac operating systems
- Proficiency in working with Active Directory and Office 365
- Experience with Active Directory and Office 365
- Experience with Windows 10 & 11 operating systems
- Service desk experience, managing calls and escalations
- Backup technology experience
Salary Range:
£35,000 - £45,000 per annum, dependent on experience.
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