IT Support Specialist
17 hours ago
We are seeking a highly skilled Desktop Engineer to join our team at Brook Street. As an experienced IT professional, you will be responsible for providing exceptional technical support and ensuring the smooth operation of our desktop infrastructure.
About the Role
- You will take ownership of incidents and service requests, managing them to completion or escalating as required.
- Manage escalation with third parties to provide additional assistance and resolution.
- Foster good relationships with remote-based sites and users to ensure a better end-user experience.
- Work closely with operational centre Managers/Leaders to ensure IT assets are utilised efficiently and effectively.
- Maintain accurate records of all assets within the asset register, ensuring compliance with ISO standards.
- Perform routine tasks such as resetting passwords, restoring files, setting up new accounts, adding and removing users from security groups.
- Assist with delivering new starter builds and providing IT onboarding and induction training to new users.
- E nsure that onboarding and knowledge base documentation is updated and reviewed by the team.
- Maintain and regularly update the build checklist.
- Help manage and maintain local area network for all sites, escalating as appropriate.
- Provide orientation and guidance to users on how to operate computer equipment.
- Manage and maintain local hardware stock and peripherals.
- Complete assigned IT project work within the specified deadline.
- Assist with regular maintenance and patching tasks, reporting back on clients' patched outstanding or issues identified.
- Carry out essential testing and proactive monitoring of IT resources and services, escalating alerts as appropriate.
- Provide reports on IT service desk calls, assets, as well as backups and current state and status.
Candidate Requirements:
- Demonstrated understanding of Microsoft and Mac operating systems
- Knowledge of working with Active Directory and Office 365
- Experience working with Active Directory
- Experience working with Office 365
- Experience working with Windows 10 & 11 operating systems
- Experience working with a service desk, managing calls and escalating
- Experience with backup technologies
Compensation Package:
We offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience.
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