Technical Support Specialist

4 days ago


Manchester, United Kingdom Hamilton Barnes Associates Limited Full time

We are seeking a highly skilled Technical Support Specialist to join our team in Hamilton Barnes Associates Limited. The successful candidate will be responsible for providing exceptional customer service and technical support to clients.

Job Description:

This is an exciting opportunity to work as a Customer Service Representative - 1st Line, where you will be the first point of contact for our clients. You will be required to provide timely and effective solutions to their queries and issues.

The role of a Service Desk Engineer is to identify and resolve technical issues quickly and efficiently. This requires strong problem-solving skills and the ability to think critically.

  • Key Responsibilities:
  • Provide exceptional customer service and technical support to clients.
  • Triage and resolve technical issues in a timely and efficient manner.
  • Work closely with internal teams to ensure seamless delivery of services.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and ability to think critically.
  • Experience working in a service desk environment.
  • SC clearance eligibility (NPPV3).
Benefits:
  • A competitive salary of up to £30,000 per annum, plus shift allowance of £3,100.
  • Opportunities for career advancement and professional growth.
  • Overtime and training opportunities.


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