Technical Support Specialist
13 hours ago
We are seeking a skilled Technical Support Specialist to join our Remote Operating Centre (ROC) and be part of our great ADT team.
As a Technical Support Specialist, you will play a critical role in providing technical support to field engineers and customers via phone-based security system support.
Job DescriptionThe ROC operates 24 hours a day and is the most adaptable and versatile operational department within Johnson Controls.
You will be responsible for diagnosing and troubleshooting security alarm faults, using a broad range of monitoring and programming software, and providing a high level of customer service to external residential and commercial customers.
Your role will also involve dealing discreetly with bespoke and high-security customer requirements and assisting field engineers to ensure remote connectivity to alarm systems.
About YouTo be successful in this role, you will need to have an interest in problem-solving and excellent communication skills.
You should be able to relay technical information to a non-technical audience and have the ability to work well under pressure.
What We OfferWe offer a competitive salary of approximately £30,000 - £40,000 per annum, depending on experience, as well as comprehensive benefits including life assurance, employee assistance program, employee referral scheme, employee discounts, and career development opportunities.
You will also have access to ongoing training and job security within a business that offers opportunity locally, nationally, and globally.
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