Technical Support Specialist

6 hours ago


Manchester, United Kingdom Travel Counsellors Ltd Full time
Job Overview

We are seeking a Technical Support Specialist to provide a robust support service to our essential business functions.

This is a hands-on role requiring an elevated level of technical expertise, working closely with application, network, and security teams and utilising strong customer service skills.

  • As a Technical Support Specialist, you will own issues through to complete resolution, providing an opportunity to input into the whole user experience.
  • You will work closely with the project team to ensure seamless integration of TC data cleansing and system migration phases.
  • You will collect and understand the Travel Counsellor's requirements to support their telephony set-up and configure MS Teams accordingly.
  • You will utilise your technical expertise to learn from the installation process and apply that knowledge in the in-life phase.
  • You will work with franchise owners to answer queries regarding system migration and products, assisting them to make supplier choices for best-suited products and system migration.
Benefits
  • A competitive basic salary of £35,000 + annual company bonus
  • Flexible hybrid working model
  • Career development and promotional opportunities
  • 25 days holidays (increasing to 28 after 5 years of service)
  • A Moments That Matter Day (annually)
  • Enhanced maternity/paternity pay
  • Holiday buy and sell
  • 3 paid days charity leave
  • Company events, socials, and incentives
  • 3 x death in service
  • Company pension scheme
  • Costco membership
  • Salary sacrifice, company car scheme
  • Free breakfast, fruit, and hot/cold beverages
  • Referral scheme
  • Employee discount


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