Technical Support Specialist

3 weeks ago


Manchester, United Kingdom N Brown Full time

Job Title: Technical Support Specialist

The Technical Support Specialist role at N Brown is responsible for ensuring product information is accurate and up-to-date. This involves working closely with the Technical team to allocate and input weights and dimensions into systems, as well as actioning issues relating to weights and dimensions within agreed SLAs. The successful candidate will also be responsible for generating daily and weekly reports, identifying and amending incorrect product/packaging weights and dimensions data, and monitoring data in the Pivott88 compliance system.

Key Responsibilities:

  • Allocate and input weights and dimensions into systems
  • Action issues relating to weights and dimensions within agreed SLAs
  • Generate daily and weekly reports
  • Identify and amend incorrect product/packaging weights and dimensions data
  • Monitor data in the Pivott88 compliance system

Requirements:

  • Excellent administrative and communication skills
  • A keen interest in data, systems, and reporting
  • Quality-focused and timely
  • Motivated and driven to exceed expectations
  • Happy to work independently

What's in it for you?

  • 24 days holiday plus 8 bank holidays
  • Annual bonus scheme
  • Enhanced maternity and adoption leave
  • Access to Apricity, a self-funding IVF benefit
  • Company pension with up to 8% N Brown contribution


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