Technical Support Specialist

2 weeks ago


Manchester, United Kingdom TalkTalk Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at TalkTalk. As a Technical Support Specialist, you will be responsible for delivering remote post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly.

Key Responsibilities:

  • Owning the resolution of customer issues in accordance with processes and policies.
  • Working to achieve SLA's, quality standards and other KPI's agreed.
  • Liaising with internal and external stakeholders to achieve the quickest resolution possible.
  • Prioritising own workload using effective time management skills.

Requirements:

  • Clear communication skills
  • Be completely customer focused.
  • Proven problem-solving skills.

What We Offer:

  • Free TalkTalk broadband for all employees
  • Electric car charging points available at our HQ.
  • Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
  • Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
  • Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

About Us:

We're a dynamic workplace and we want to talk to you about how you like to work. As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.



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