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Technical Support Specialist

1 month ago

Manchester, United Kingdom caia - Jobboard Full time
Job Title: Technical Support Specialist

BNY Mellon is seeking a Technical Support Specialist to join our Technology Services Group team. As a Technical Support Specialist, you will be responsible for providing technical support to BNY Mellon employees and contractors, including troubleshooting and resolving technical issues related to desktop applications and technology-related support activities.

Key Responsibilities:

  • Provide technical support to BNY Mellon employees and contractors
  • Troubleshoot and resolve technical issues related to desktop applications and technology-related support activities
  • Assist users with password resets and unlocks
  • Provide Smart Hands support assistance (where applicable)
  • Remain current with support changes/updates and adherence to the Company Policies and Incident Management process

Requirements:

  • Management Call Center support experience
  • Associate's (or Bachelor's) degree in a related discipline or equivalent work experience required
  • Previous technical desktop support experience, experience with MS Office Suite products, and customer service/soft skills experience
  • Knowledge of PC hardware and software
  • Flexibility in working hours
  • Knowledge of call center metrics for operations support

Benefits:

  • BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy
  • We provide access to flexible global resources and tools for your life's journey
  • Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team