IT Technical Support Specialist
3 days ago
Job Title: IT Technical Support Specialist
About the Role: We are seeking a highly skilled and proactive IT Technical Support Specialist to join our team at Adria Solutions Ltd. as an in-house IT functions, user management specialist.
">- Fulfill software on PCs and laptops, adhering to company standards.
- Manage user security settings, including permissions and password policies, to protect the integrity of our network.
- Handle PC administration tasks, including updates, configuration, and routine maintenance.
Key Responsibilities:
">- Provide prompt and effective support to end users, resolve technical issues, and ensure minimal disruption.
- Identify, document, and resolve IT faults.
- Set up and manage user email accounts to facilitate smooth and secure communication.
- Log support requests, including setting up accounts for new users.
Requirements:
">- Proficiency in supporting PC and laptop hardware and software.
- Knowledge of SQL databases is a significant advantage.
- Detail-oriented, with a strong understanding of security and fault management.
- Strong communication skills to provide clear, user-friendly support and guidance.
Benefits:
">- Competitive salary package (est. £45,000 - £55,000 per annum), open to negotiation based on skills and experience.
- Opportunities for career development and professional growth.
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