Technical Support Specialist

24 hours ago


Manchester, United Kingdom Dover Corporation Full time

At Markem-Imaje, a trusted world manufacturer of product identification and traceability solutions within the Dover Corporation, we are seeking a skilled Technical Support Specialist to join our team. As a member of our 24/7 support team, you will play a critical role in ensuring our customers receive industry-leading professional After Sales Service.

Job Description:

This position involves identifying, researching, and resolving technical problems for our customers. You will respond to customer inquiries via phone, email, and remote access, providing timely and effective support. Your responsibilities will include:

  • Answering and handling customer calls, prioritizing according to contract or equipment type
  • Diagnosing faults, providing troubleshooting, and remote support to customers via phone/email/remote access
  • Recording activities via logging and data entry into SAP/Salesforce
  • Determining if a visit from an engineer and/or parts only order is required and coordinating with the dispatching team
  • Identifying required spare parts or consumables and performing related activities
  • Escalating to local Product Specialists or appropriate Business Unit Specialists if further support is required to resolve customer issues
Requirements:

To be successful in this role, you will need:

  • Experience in Remote Technical Helpdesk Support
  • Knowledge of electromechanical equipment and/or experience within the packaging (or similar) industry
  • Proven ability to learn in technical areas with limited previous experience
  • Proven ability to support IT systems via Remote access during the entire Product Life Cycle
  • Proficient in Microsoft Office, Outlook, and Teams
  • Excellent communication skills, verbal and written, with the ability to communicate across different levels internally and with customers
Salary:

The estimated annual salary for this position is $65,000 - $85,000, depending on location and experience.



  • Manchester, United Kingdom Time Specialist Support Full time

    Time Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. **Job Type**: Part-time **Salary**: £11.00-£14.00 per hour Expected hours: 3...


  • Manchester, United Kingdom bet365 Full time

    Job Title: Technical Support SpecialistLocation: UK, Remote work options availableWe are seeking a highly skilled Technical Support Specialist to join our team at bet365. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our employees.As a Technical Support Specialist, you will be...


  • Manchester, United Kingdom Senitor Associates Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Senitor Associates in Manchester.As a Technical Support Specialist, you will be responsible for providing technical assistance to staff, configuring and setting up IT systems, and supporting remote users.Candidates will need to possess a strong understanding of computer...


  • Manchester, United Kingdom Rise Technical Recruitment Limited Full time £30,000 - £45,000

    **About Us**Rise Technical Recruitment Limited is a well-established company with over 40 years of experience in the industry.We are seeking a skilled Technical Ventilation Specialist to join our team, working on a mobile basis across various healthcare providers and research facilities in the UK.As a Technical Ventilation Specialist, you will be responsible...


  • Manchester, United Kingdom CV Library Full time

    Technical Support SpecialistThis is a 6-month contract opportunity for a Technical Support Specialist to join our client's squad in Manchester City Centre.Estimated Salary: £8,000 - £10,000 per month (inside IR35 via umbrella)The successful candidate will work on a 2-day onsite presence and provide critical technical support to drive quality and maintain...


  • Manchester, United Kingdom PRGX Global, Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at PRGX Global, Inc. in Manchester, UK.The ideal candidate will have excellent problem-solving skills and a customer-oriented approach. A strong understanding of computer hardware and software is essential for this role.Key...


  • Manchester, United Kingdom Authority Brands Full time

    Role OverviewWe are seeking an experienced Technical Support Specialist to join our team at Authority Brands. In this role, you will be responsible for supporting our partners and customers, ensuring they gain the most value from their partnership with us.The ideal candidate will have excellent technical resolution skills, a passion for customer support, and...


  • Manchester, United Kingdom Adria Solutions Ltd. Full time

    Job Title: IT Technical Support SpecialistAbout the Role: We are seeking a highly skilled and proactive IT Technical Support Specialist to join our team at Adria Solutions Ltd. as an in-house IT functions, user management specialist.">Fulfill software on PCs and laptops, adhering to company standards.Manage user security settings, including permissions and...


  • Manchester, United Kingdom VIQU Limited Full time

    Job SummaryWe are seeking an experienced Technical IT Support Specialist to provide expert technical support for our client's business operations in Manchester. The successful candidate will be responsible for delivering high-quality IT services, ensuring seamless technical assistance and resolving complex technical issues.About the RoleThe ideal...


  • Manchester, United Kingdom Advanced Technical Recruitment Full time

    Company Overview:Advanced Technical Recruitment is a leading provider of technical talent solutions, partnering with top companies in the semiconductor and high technology instrumentation sectors.We are currently seeking a highly skilled Field Service Engineer to join our team. The ideal candidate will have extensive experience in field engineering, customer...


  • Manchester, United Kingdom PWS Technical Services Ltd Full time

    **Job Summary:**We are seeking a highly skilled Technical Estimation Specialist to join our team at PWS Technical Services Ltd. As a Technical Estimation Specialist, you will be responsible for estimating and pricing projects from the piling sector.The ideal candidate will have a strong technical background and demonstrable experience in project cost...


  • Manchester, United Kingdom Mercy Corps Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and provide timely solutions to their technical issues.Provide remote support and troubleshooting...


  • Manchester, United Kingdom Johnson Controls Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Remote Operating Centre (ROC) and be part of our great ADT team.As a Technical Support Specialist, you will play a critical role in providing technical support to field engineers and customers via phone-based security system support.Job DescriptionThe ROC operates 24 hours a day...


  • Manchester, United Kingdom TSM Technical Ltd Full time

    About the JobThis Mechanical Maintenance Technician position involves working closely with the lift engineering team to ensure smooth operations. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a keen eye for detail.What We OfferAs a valued member of our team, you can expect a competitive salary of £58,000 per...


  • Manchester, United Kingdom AJ Bell Management Limited Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our IT Application Support Team. The successful candidate will be responsible for resolving system incidents reported via our Service Desk, ensuring that systems remain fully functional.This is a hands-on role that requires someone who thrives in investigating and analysing...


  • Manchester, United Kingdom AJ Bell Management Limited Full time

    AJ Bell Management Limited is seeking an experienced Technical Support Specialist to join its IT department in a challenging role that requires excellent technical skills and strong problem-solving abilities.About the RoleThis is an exciting opportunity to work with our IT Service Desk Team, providing advanced technical support for our internal stakeholders....


  • Manchester, United Kingdom Travel Counsellors Ltd Full time

    Job OverviewWe are seeking a Technical Support Specialist to provide a robust support service to our essential business functions.This is a hands-on role requiring an elevated level of technical expertise, working closely with application, network, and security teams and utilising strong customer service skills.As a Technical Support Specialist, you will own...


  • Manchester, United Kingdom Rise Technical Recruitment Limited Full time

    Company OverviewRise Technical Recruitment Limited is a successful and well-established company with over 40 years of experience in providing specialized services to different healthcare providers and research facilities across the country.We are committed to enabling our employees to progress their technical skillset through on-the-job training across our...


  • Manchester, United Kingdom Haakon Industries Full time

    Role OverviewWe're seeking a skilled Technical Support Specialist to provide exceptional service to our channel partners in Manchester.This is a permanent, full-time position with shift rotation, offering the opportunity to work with market-leading business-led communications products.


  • Manchester, United Kingdom Dover Corporation Full time

    As a Senior Technical Support Specialist at Markem-Imaje, a Dover Corporation company, you will be part of a team that delivers industry-leading professional After Sales Service.We are looking for a highly skilled and experienced Technical Support Specialist to join our 24/7 support team. If you have experience in remote technical helpdesk support and are...