Client Services Manager

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Home Group Full time

About the Role

This is an exciting opportunity to join our team as a Client Services Manager at Home Group. As a key member of our Senior Client Service Manager Michelle White's team, you will be responsible for leading our team of support workers and coordinators, delivering excellent outcomes for our customers.

Key Responsibilities

  • Leading the team to deliver person-centred, efficient, quality housing support services to our customers aligned to our contracts.
  • Coaching and managing individual and team performance.
  • Overseeing health and safety checks and risk assessments.
  • Promoting the service and brand in the community.
  • Ensuring the quality of the service evidenced by KPIs and customer satisfaction surveys.

What We Offer

  • 34 days leave (including bank holidays and a 'me day') increasing to 39, with the option to buy 5 more.
  • Health cash plan saving you £1140 per annum.
  • Over 800 high street discounts.
  • Opportunities for career growth and development.
  • Colleague wellbeing support.

About Us

Home Group is a leading provider of housing and care services. We're passionate about making a difference in the lives of our customers and colleagues. We're a supportive and inclusive team, and we're committed to creating a great place to work.



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