Client Services Manager
4 weeks ago
About the Role
This is an exciting opportunity to join our team as a Client Services Manager at Home Group, where you will have the chance to make a real difference in the lives of our customers.
Key Responsibilities
- Lead a team of support workers and coordinators, delivering high-quality housing support services to our customers.
- Coach and manage individual and team performance, ensuring excellent outcomes for our customers.
- Oversee safeguarding, health and safety checks, and risk assessments, ensuring a safe and supportive environment for our customers.
- Promote the service, ensuring it is visible and accessible to referring agencies and self-referring customers.
- Ensure the quality of the service, evidenced by KPIs and customer satisfaction surveys.
About You
- You will have great people skills, ability to communicate and understand where people are in their life.
- You will have the confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
- You will ideally have experience of leading a team, and have the knack for empowering and developing others.
- You will have experience of delivering support in a housing or care environment.
What We Offer
- Flexible night working hours, with regular daytime training and team meetings.
- Able to use technology to add customer notes, and to support your staff.
- An Enhanced DBS check, paid for by us.
Why Choose Home Group?
- We are a supportive and inclusive team, passionate about making a difference in the lives of our customers.
- We offer a range of benefits, including 34 days leave, health cash plan, and over 800 high street discounts.
- We are committed to colleague wellbeing, with a range of tools and support available to help you when you need them.
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