Client Services Manager

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Home Group Full time

About the Role

This is an exciting opportunity to join our team as a Client Services Manager at Home Group, where you will have the chance to make a real difference in the lives of our customers.

Key Responsibilities

  • Lead a team of support workers and coordinators, delivering high-quality housing support services to our customers.
  • Coach and manage individual and team performance, ensuring excellent outcomes for our customers.
  • Oversee safeguarding, health and safety checks, and risk assessments, ensuring a safe and supportive environment for our customers.
  • Promote the service, ensuring it is visible and accessible to referring agencies and self-referring customers.
  • Ensure the quality of the service, evidenced by KPIs and customer satisfaction surveys.

About You

  • You will have great people skills, ability to communicate and understand where people are in their life.
  • You will have the confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
  • You will ideally have experience of leading a team, and have the knack for empowering and developing others.
  • You will have experience of delivering support in a housing or care environment.

What We Offer

  • Flexible night working hours, with regular daytime training and team meetings.
  • Able to use technology to add customer notes, and to support your staff.
  • An Enhanced DBS check, paid for by us.

Why Choose Home Group?

  • We are a supportive and inclusive team, passionate about making a difference in the lives of our customers.
  • We offer a range of benefits, including 34 days leave, health cash plan, and over 800 high street discounts.
  • We are committed to colleague wellbeing, with a range of tools and support available to help you when you need them.


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