Client Services Director

2 days ago


Cheltenham, Gloucestershire, United Kingdom Home Group Full time

Delivering Excellence in Housing Support

This is an opportunity to unlock the potential of our colleagues and deliver outstanding results for our customers. As a Client Services Manager at Home Group, you will lead our team of support workers and coordinators, ensuring the delivery of high-quality, person-centered housing support services.

About the Role

  • Lead and manage a team of support workers and coordinators to deliver excellent outcomes for customers.
  • Coach and develop individual and team performance to achieve service excellence.
  • Oversee safeguarding, health and safety, and risk assessments to ensure a safe working environment.
  • Promote the service and brand to referring agencies and customers.
  • Ensure service quality is evidenced through KPIs and customer satisfaction surveys.

You Will Have

  • Excellent people skills, ability to communicate and understand customer needs.
  • Confidence to challenge behaviors that are not aligned to our values and advocate for customers.
  • Experience of leading a team and empowering others.
  • Delivering support in a housing or care environment.
  • A vehicle insured for business purposes, with mileage paid.

About Our Team

You will join our Senior Client Service Manager, Michelle White, and our supported housing team. We are passionate about what we do and proud of our services providing housing support to young people and adults in Gloucestershire.

What We Offer

  • Flexible night working hours or agreed work patterns.
  • Regular daytime training and team meetings.
  • Ability to use technology to add customer notes and support staff.
  • An Enhanced DBS check paid for by us.

A Great Place to Work

At Home Group, we value diversity and inclusivity. Our internal diversity networks, peers, and allies support us to be our best. We make Home Group a great place to work.

What's in It for You

  • 34 days leave, increasing to 39, plus option to buy 5 more days and time off for volunteering.
  • Health cash plan saving up to £1140 per annum.
  • Over 800 high street discounts on groceries, holidays, and days out.
  • Opportunity to grow with us when you're ready for the next step in your career.
  • Colleague wellbeing support and tools to help you when needed.

Find Out More



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