Duty Manager

3 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Burhill Golf & Leisure Full time
Job Title: Duty Manager

At Adventure Leisure, we are seeking a highly skilled and experienced Duty Manager to oversee the smooth operation of Mulligans Hemel Hempstead. As a key member of our team, you will be responsible for ensuring exceptional customer service, maintaining high standards of safety and compliance, and driving sales and revenue growth.

Key Responsibilities:
* Oversee the day-to-day operations of the venue, including managing staff, maintaining health and safety standards, and ensuring compliance with company policies.
* Provide exceptional customer service, responding to customer feedback, and resolving any issues that may arise.
* Drive sales and revenue growth through effective marketing and promotional strategies, including managing enquiries and party functions.
* Collaborate with the management team to develop and implement business plans, goals, and objectives.

Requirements:
* 1 year's experience in people management and venue operations.
* Strong leadership and communication skills, with the ability to motivate and inspire a team.
* Excellent problem-solving and decision-making skills, with the ability to work under pressure and meet deadlines.
* Good time management and organizational skills, with the ability to prioritize tasks and manage multiple projects.

Benefits:
* Market-based salary to match responsibilities, experience, and qualifications.
* Meals on duty provided, on-site parking available, and staff discounts for golf and leisure activities, food, and retail purchases.
* Support with health and wellbeing through our Employee Assistance Programme and access to our Learning Management System and content library.
* Company pension and sick pay.
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