Service Department Supervisor

1 week ago


Chester, Cheshire, United Kingdom Lookers Full time

About the Role

We are seeking an experienced and skilled Workshop Controller to join our team at Lookers in Chester. As a Workshop Controller, you will play a crucial role in the day-to-day running of our workshop, ensuring that our service and repair technicians achieve their daily targets and provide the best possible service to our customers.

Key Responsibilities

  • Supervise and motivate our team of technicians and apprentices to ensure they are working efficiently and effectively.
  • Proactively review and prioritize the daily workload to ensure that all service work is carried out correctly, competently, and on time.
  • Maintain high levels of customer satisfaction by implementing relevant quality checks and ensuring that all work is carried out to the highest standards.
  • Liaise with colleagues and other departments to ensure a top-quality service for our customers.
  • Schedule work to meet customer needs, taking into account workshop targets, the complexity of each job, and the availability of parts.
  • Assist with technical challenges by providing support to the team and writing technical reports.

Requirements

  • Experience in a similar role, preferably in the automotive industry.
  • Strong leadership and communication skills.
  • Ability to work under pressure and prioritize tasks effectively.
  • Full valid UK driving license.

About Us

Lookers is a leading automotive retailer with a strong presence in the UK. We are committed to providing an exceptional customer experience and are looking for talented individuals to join our team.



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