Guest Services Supervisor

3 weeks ago

Chester, Cheshire, United Kingdom The Queen at Chester Hotel, Premier Collection By Best Western Full time
Guest Services Supervisor The Queen at Chester Hotel, Premier Collection By Best Western

We are in search of a skilled Guest Services Supervisor.

The Role

As a Guest Services Supervisor, you will play a crucial role in leading our Front Office team to deliver outstanding service to our guests. Your primary responsibility will be to ensure that every guest enjoys a seamless experience from arrival to departure. You will oversee the daily functions of the Front Office, which encompasses Reception, Reservations, and Concierge services.

Key Responsibilities:

  • Lead and inspire the Front Office team to provide exceptional guest experiences
  • Ensure all front desk operations are executed with precision, including check-in, check-out, and billing processes
  • Develop and enforce protocols to guarantee the efficient functioning of the Front Office, including inventory and supply management
  • Collaborate with other hotel departments to facilitate a cohesive guest experience
  • Monitor guest feedback and initiate improvements to enhance service quality
  • Train new hires and provide ongoing development opportunities for all team members
  • Formulate and implement strategies aimed at boosting revenue and occupancy rates

Employee Benefits

  • Exclusive employee discounts on room rates across our hotel network.
  • Shopping perks covering groceries, fashion, travel, utilities, leisure activities, and more.
  • Vision care assistance
  • Complimentary legal and financial advice
  • Access to counseling services
  • Health and life insurance plans
  • Cycle-to-work program
  • Wellness resources including fitness videos and health tips
  • Healthy recipe suggestions
  • Guidance on maintaining an active lifestyle
  • Wellness podcasts and videos
  • Breathing exercises for relaxation
  • 24/7 support and advice hotline
  • Team recognition and rewards
  • Complimentary meals during shifts
  • Free parking facilities

Ideal Candidate Profile

  • A minimum of 3 years of experience in a comparable position within the hospitality sector
  • Strong leadership capabilities with a talent for motivating and developing a team
  • Excellent communication and interpersonal skills, adept at resolving guest concerns
  • Familiarity with hotel management systems, such as Opera or Fidelio
  • Ability to thrive in high-pressure environments while managing multiple responsibilities
  • Robust analytical and problem-solving abilities
  • Proven success in meeting revenue goals and enhancing guest satisfaction
  • Willingness to work flexible hours, including weekends and holidays

If you are a driven and passionate individual dedicated to providing exceptional guest service, we invite you to consider this rewarding opportunity as a Guest Services Supervisor.

About Our Hotel

Located conveniently near major transport links, The Queen at Chester Hotel boasts stunning Victorian architecture complemented by modern design elements. With 218 rooms and suites, an award-winning dining venue, and versatile meeting spaces, we offer a unique experience for both leisure and business travelers.

About Us

Join LGH Hotels Management, a dynamic company with a growing portfolio of 42 hotels across the UK, including renowned brands like Crowne Plaza, Holiday Inn, and Best Western. We are committed to fostering a fulfilling career path in the hospitality industry.

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