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Reservation and Guest Services Coordinator

2 months ago

Chester, Cheshire, United Kingdom The Queen at Chester Hotel, Premier Collection By Best Western Full time
Job Summary

We are seeking a skilled and enthusiastic Reservationist to join our team at The Queen at Chester Hotel, Premier Collection By Best Western. As a key member of our hotel team, you will be responsible for managing reservations, providing exceptional customer service, and ensuring a seamless guest experience.

Key Responsibilities
  • Reservation Management: Process reservations, cancellations, and modifications in a timely and efficient manner.
  • Customer Service: Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Communication: Liaise with other departments, such as housekeeping and the front desk, to ensure a coordinated approach to reservations and guest services.
  • Record Keeping: Maintain accurate and up-to-date records of all reservations and cancellations.
  • Upselling: Identify opportunities to upsell hotel services and amenities to guests.
  • Reporting: Prepare reports on reservations and revenue as required.
Requirements
  • Previous Experience: Previous experience in a similar role, preferably within the hospitality industry.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Organizational Skills: Strong organizational skills and attention to detail.
  • Flexibility: Ability to work effectively under pressure and a flexible schedule, including evenings and weekends if required.
  • Technical Skills: Proficiency in Microsoft Office.
About Us

The Queen at Chester Hotel, Premier Collection By Best Western is a 221-bedroom hotel located in the heart of Chester, adjacent to the train station. Our hotel features stunning Victorian architecture, a glorious four-story open-well staircase, and a range of modern amenities, including an award-winning restaurant and conference centre.