Guest Services Supervisor

3 weeks ago


Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time
Guest Services Supervisor

We are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk team, providing guidance and support to ensure seamless delivery of guest services.
  • Monitor and maintain the hotel's appearance, ensuring that all public areas are clean, tidy, and well-maintained.
  • Collaborate with other departments to ensure that guest needs are met and exceeded.
  • Contribute to the development and implementation of guest services initiatives and programs.

What We Offer:

  • A competitive hourly rate of 12.44.
  • A 40-hour workweek with opportunities for flexible scheduling.
  • A range of benefits, including exclusive discounts, meal allowances, and access to our Employee Assistance Programme.
  • Opportunities for career growth and development through our nationally recognized apprenticeships and internal development programs.

About Us:

Valor Hospitality Europe is a leading hospitality company operating 34 hotels across the UK, with a commitment to delivering exceptional guest experiences and providing opportunities for career growth and development.



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