Guest Services Supervisor

3 weeks ago


Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time
Guest Services Supervisor

We are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk team, providing guidance and support to ensure seamless delivery of guest services.
  • Monitor and maintain high standards of cleanliness and organization in the front-of-house area.
  • Collaborate with other departments to ensure seamless communication and delivery of guest services.
  • Contribute to the development and implementation of guest services initiatives and strategies.

What We Offer:

  • A competitive hourly rate of 12.44.
  • A 40-hour workweek with flexible shift patterns to accommodate your needs.
  • Opportunities for career growth and development through our nationally recognized apprenticeships and brand training programs.
  • Exclusive discounts for you, your friends, and family at our UK hotels and partner businesses.
  • A range of benefits, including free meals while on duty, access to high-street discounts, and a Cycle To Work Scheme.
  • A calendar of wellness activities and access to our Employee Assistance Programme for your physical, mental, and financial wellbeing.

About Us:

Valor Hospitality Europe is an equal opportunities employer, welcoming applications from all suitably qualified persons. We operate 34 hotels across leading brands and continue to grow and develop our business. If you are passionate about delivering exceptional guest experiences and are looking for a rewarding career in hospitality, we encourage you to apply.



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