Guest Services Supervisor
3 weeks ago
We are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
- Manage the front desk team, providing guidance and support to ensure seamless delivery of guest services.
- Monitor and maintain the hotel's appearance, ensuring that all public areas are clean, tidy, and well-maintained.
- Collaborate with other departments to ensure that guest needs are met and exceeded.
- Contribute to the development and implementation of guest services initiatives and programs.
What We Offer:
- A competitive hourly rate of 12.44.
- A 40-hour workweek with opportunities for flexible scheduling.
- A range of benefits, including exclusive discounts, meal allowances, and access to our Employee Assistance Programme.
- Opportunities for career growth and development through our nationally recognized apprenticeships and internal development programs.
About Us:
Valor Hospitality Europe is a leading hospitality company operating 34 hotels across the UK, with a commitment to delivering exceptional guest experiences and providing opportunities for career growth and development.
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