Guest Services Representative

1 month ago


Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

Job Summary

We are seeking a skilled Guest Services Assistant to join our team at Holiday Inn Chester South. As a key member of our nighttime hospitality team, you will be responsible for delivering exceptional guest experiences during out-of-hours.

Key Responsibilities

  • Support the hotel in achieving brand and company metrics and objectives
  • Build and develop relationships with guests, assessing their needs and adapting your approach accordingly
  • Ensure repeat guests, priority members, and VIPs receive recognition and appreciation
  • Follow SOPs to maintain consistent hospitality for all guests
  • Maintain a high level of product and service knowledge about IHG hotels in your region and promote the hotel, products, and services to guests

What We Offer

Our rewards package includes:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across major retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while staying in our hotels
  • 24/7 Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Requirements

We are looking for someone with previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. You should be comfortable using a range of technology, including MS Office.



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