Guest Services Supervisor

3 weeks ago

Chester, Cheshire, United Kingdom The Queen at Chester Hotel, Premier Collection By Best Western Full time
Guest Services Supervisor The Queen at Chester Hotel, Premier Collection By Best Western

We are in search of a skilled Guest Services Supervisor to join our dynamic team.

Role Overview

The ideal candidate will play a pivotal role in leading our Front Office team, ensuring that our guests experience outstanding service from the moment they arrive until their departure. You will be responsible for managing the daily operations of the Front Office, which encompasses Reception, Reservations, and Concierge services.

Key Responsibilities:

  • Inspire and guide the Front Office team to deliver exceptional guest experiences.
  • Oversee all front desk operations, ensuring accuracy and efficiency in check-in, check-out, and billing processes.
  • Develop and enforce procedures to maintain smooth Front Office operations, including inventory and supply management.
  • Collaborate with various hotel departments to provide a seamless guest journey.
  • Analyze guest feedback and implement improvements to enhance service quality.
  • Facilitate training for new hires and provide ongoing development for existing team members.
  • Formulate and execute strategies aimed at boosting revenue and occupancy rates.

Employee Benefits

  • Enjoy exclusive employee discounts on accommodation across our Best Western hotel network.
  • Access to shopping discounts covering a wide range of categories including groceries, fashion, travel, and more.
  • Comprehensive eye care support.
  • Complimentary legal and financial advice services.
  • Access to counseling sessions.
  • Hospital and death benefit plans.
  • Participation in the cycle-to-work scheme.
  • Wellbeing resources including fitness videos and healthy living advice.
  • Access to wellbeing podcasts and relaxation techniques.
  • 24/7 support and advice hotline.
  • Recognition and rewards for team achievements.
  • Complimentary meals during shifts.
  • Free parking facilities.

Ideal Candidate Profile

  • A minimum of 3 years' experience in a similar capacity within the hospitality sector.
  • Proven leadership and management abilities, with a focus on team motivation and development.
  • Exceptional communication and interpersonal skills, adept at resolving guest concerns.
  • Familiarity with hotel management systems, such as Opera or Fidelio.
  • Ability to thrive in high-pressure environments while managing multiple tasks.
  • Strong analytical and problem-solving capabilities.
  • Demonstrated success in meeting revenue goals and enhancing guest satisfaction.
  • Willingness to work flexible hours, including weekends and holidays.

If you are a driven individual with a passion for providing outstanding guest service, we invite you to consider this rewarding opportunity as a Guest Services Supervisor.

About The Queen at Chester Hotel

Located conveniently near Chester train station, The Queen at Chester Hotel is a distinguished establishment within the Premier Collection By Best Western. This hotel features remarkable Victorian architecture complemented by contemporary design elements, creating a unique and inviting atmosphere.

With 218 well-appointed guest rooms and suites, including an award-winning dining venue, the hotel also boasts a versatile conference center equipped with 12 adaptable meeting rooms, as well as banqueting and wedding facilities.

Join Our Team

At LGH Hotels Management, we pride ourselves on our expanding portfolio of 42 hotels across the UK, featuring renowned brands such as Crowne Plaza, Holiday Inn, and Best Western. We are committed to providing fulfilling career opportunities in the hospitality industry. Become part of our vibrant team and contribute to the evolution of hospitality in the UK.

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