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Guest Services Supervisor

2 months ago

Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time
Job Summary

We are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk and reception area, ensuring a high level of organization and efficiency.
  • Supervise and train a team of front desk staff, providing guidance and support to ensure they meet our high standards.
  • Monitor and maintain accurate records of guest interactions, including feedback and complaints.
  • Collaborate with other departments to ensure a smooth and efficient guest experience.
Requirements
  • Previous experience in a hospitality environment, preferably in a supervisory or management role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work flexibly, including evenings, weekends, and public holidays.
  • Knowledge of hospitality industry standards and best practices.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and advancement within the company.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.
  • A chance to work with a leading hospitality company and be part of a talented team.