IT Support Operations Team Supervisor

3 weeks ago


Chester, Cheshire, United Kingdom Countess Of Chester Hospital Full time

At Countess of Chester Hospital NHS Foundation Trust, we are committed to fostering a workplace where every team member is valued and recognized for their contributions. Our ongoing strategy emphasizes continuous enhancement and innovation in healthcare delivery.
Our mission is to enrich the lives of our community by providing outstanding healthcare services through collaboration and innovative practices.
We are dedicated to cultivating a High Performance Culture that empowers all employees to reach their full potential, aligned with our Trust's vision, values, and behaviors.
We encourage applications from diverse backgrounds and identities, particularly from groups that are currently under-represented in our region, including individuals from Black, Asian, and Minority ethnic backgrounds, as well as those with disabilities.
As we reassess our operational methods, we are exploring flexible working arrangements that promote a healthy work-life balance. Our recruitment process will assess how our inclusive employment policies, flexible work options, staff engagement initiatives, and Trust resources can mutually benefit both the organization and its employees.

Position Overview

Full-time Commitment: 37.5 hours per week

This pivotal role within the ICT Operations Department allows you to contribute meaningfully to our mission. As part of a three-member leadership team reporting to the ICT Deputy Service Delivery Manager, you will play a crucial role in ensuring exceptional customer service and ongoing improvement within the ICT Operations Department.

Key Responsibilities

Oversee the provision of a responsive, efficient, and customer-centric IT support service. The IT Support Operations Team Supervisor will ensure that the IT Service Desk staff deliver high-quality customer service and support in accordance with established Service Level Agreements. This position requires a blend of technical expertise, customer service skills, and business acumen.

The IT Support Operations Team Supervisor will collaborate closely with the ICT Operational Support Team Leader, ICT Desktop Support Team Leader, and IT Service Delivery Manager to maintain a high-performing, structured, and coordinated approach to IT support delivery.

The IT Service Desk team is responsible for providing first-line IT support across all Trust locations and will manage the escalation of unresolved incidents and service requests to the IT Service Delivery Manager.

As a subject matter expert in Informatics projects, the IT Support Operations Team Supervisor will lead operational support improvement initiatives and participate in the on-call rotation.

Benefits of Working with Us



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