Lead Housing Support Professional

2 days ago


Walsall, Walsall, United Kingdom Walsall Council Full time

**Job Description:**

As a Senior Housing Officer, you will be responsible for supporting front-line staff, monitoring service performance, and driving continuous improvement within our organisation.

**Responsibilities:**

  • Empowering Front-Line Staff: Provide expert guidance and support to staff, helping them assist residents effectively and efficiently.
  • Monitoring and Improving Services: Use data and flow analysis to understand customer demand, identify system inefficiencies, and implement improvements.
  • Supporting Training and Development: Identify training needs, design and deliver training programs, and support staff development.

**Requirements:**

  • Experienced: You have a deep understanding of relevant legislation, regulations, and best practices, particularly Parts 6 and 7 of the Housing Act 1996.
  • Passionate: You are dedicated to helping customers and ensuring they receive the support they need, especially those facing homelessness.
  • Analytical: You can use data to drive decision-making and improve service delivery.
  • Collaborative: You excel at working with others, both within your team and across the organisation.

**What We Offer:**

  • Opportunities for continuous professional development, including training programs and support for further qualifications.
  • Salary: £43,693 - £48,710 per annum.


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