Housing and Welfare Specialist
20 hours ago
**About the Role:**
We are seeking an experienced Housing and Welfare Specialist to join our team at Walsall Council. As a Senior Housing Officer, you will play a vital role in supporting front-line staff, monitoring service performance, and driving continuous improvement within our organisation.
**Key Responsibilities:**
- Empower Front-Line Staff: Provide expert guidance and support to staff, helping them assist residents effectively and efficiently.
- Monitor and Improve Services: Use data and flow analysis to understand customer demand, identify system inefficiencies, and implement improvements.
- Support Training and Development: Identify training needs, design and deliver training programs, and support staff development.
**Requirements:**
- Experienced: You have a deep understanding of relevant legislation, regulations, and best practices, particularly Parts 6 and 7 of the Housing Act 1996.
- Passionate: You are dedicated to helping customers and ensuring they receive the support they need, especially those facing homelessness.
- Analytical: You can use data to drive decision-making and improve service delivery.
- Collaborative: You excel at working with others, both within your team and across the organisation.
**What We Offer:**
- Professional Development: Opportunities for continuous professional development, including training programs and support for further qualifications.
- Salary: £43,693 - £48,710 per annum.
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