Housing and Welfare Debt Resolution Officer
5 days ago
We are looking for a dedicated Housing and Welfare Debt Resolution Officer to join our team in Walsall Council. In this role, you will work closely with residents, providing tailored support to help them overcome financial challenges.
Key Responsibilities:- Provide personalized advice and guidance to customers on managing their debt.
- Explain available options and provide fair views on all appropriate solutions that could assist customers now or in the future.
The successful candidate will be expected to complete Wiser Adviser training and obtain the CMAP qualification through the IMA. They will also maintain an updated knowledge of relevant services, active employer engagement strategy, and utilize tools for ongoing professional development.
This role offers a rewarding opportunity to make a positive impact on the lives of local residents and contribute to the success of Walsall Council's Housing and Welfare Service. The estimated salary range for this position is £36,124 - £40,476 per annum.
Requirements:
- Effective communication skills.
- Ability to work with vulnerable individuals.
- Enhanced DBS check required.
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