Senior Housing Officer
2 days ago
**Job Summary:**
Walsall Council is seeking a Lead Housing Support Professional to join our team. The successful candidate will be responsible for empowering front-line staff, monitoring service performance, and driving continuous improvement within our organisation.
**Main Purpose:**
The Lead Housing Support Professional will play a key role in providing complex technical advice to staff and ensuring residents facing homelessness receive the help they need. Your expertise in housing management, income maximisation, and money management will also be highly valuable.
**Key Responsibilities:**
- Provide expert guidance and support to staff, helping them assist residents effectively and efficiently.
- Use data and flow analysis to understand customer demand, identify system inefficiencies, and implement improvements.
- Identify training needs, design and deliver training programs, and support staff development.
**Requirements:**
- Deep understanding of relevant legislation, regulations, and best practices, particularly Parts 6 and 7 of the Housing Act 1996.
- Dedication to helping customers and ensuring they receive the support they need, especially those facing homelessness.
- Able to use data to drive decision-making and improve service delivery.
- Excellent collaboration skills, able to work with others within the team and across the organisation.
**Benefits:**
- Opportunities for continuous professional development, including training programs and support for further qualifications.
- Salary: £43,693 - £48,710 per annum.
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