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Customer Experience Specialist

2 months ago


Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time
Job Summary

We are seeking a highly skilled Customer Loyalty Advisor to join our team at Daisy Communications Limited. As a key member of our sales-focused organization, you will play a vital role in driving customer loyalty and growth through exceptional communication and relationship-building skills.

Key Responsibilities
  • Develop and maintain strong relationships with customers to understand their needs and preferences.
  • Identify opportunities to increase customer loyalty and retention through targeted sales and marketing initiatives.
  • Collaborate with cross-functional teams to ensure seamless customer experiences and resolve any issues that may arise.
  • Analyze customer data to inform sales strategies and optimize customer engagement.
  • Stay up-to-date with industry trends and best practices to continuously improve customer loyalty and retention efforts.
Requirements
  • Proven track record of success in customer-facing roles, with a strong focus on relationship-building and customer loyalty.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret customer data and inform sales strategies.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Competency in Microsoft packages and ability to learn new systems and technologies quickly.
What We Offer
  • A competitive salary and benefits package, including 25 days' holiday and an additional day off for each year of service.
  • Opportunities for professional development and growth, with a focus on customer loyalty and retention.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.
  • Access to discounts and savings at over 1,200 retailers, as well as eye care vouchers and discounted Medicash membership.