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French Speaking Customer Service Representative

1 month ago

Edinburgh, Edinburgh, United Kingdom trip Group Full time

About Us

Trip.com Group is a leading global travel service provider that has been in operation since 1999. We have a strong presence in the industry, with a range of platforms that integrate travel resources from industry partners. Our mission is to help travellers worldwide pursue the perfect trip with exceptional travel products and services.

Our Team

We have a diverse team of over 30,000 employees across 30 countries, with a presence in Asia, Europe, the Americas, and Oceania. Our team is passionate about delivering the best possible customer service, and we are committed to investing in their learning and development.

The Role

We are seeking a French speaking customer service representative to join our team in Edinburgh. As a customer service representative, you will be the first point of contact for our customers, responding to various travel queries and providing resolutions via call, chat, and email. You will also be responsible for attending regular team huddles and keeping up-to-date with the latest promotions, initiatives, and company policies/procedures.

What We Offer

We offer a competitive salary of £24,000 per annum, plus a £1000 language allowance. You will also receive a range of benefits, including 32 days annual leave, a workplace health cash plan, and an employee well-being program. We are committed to investing in your learning and development, and you will have access to extensive learning opportunities and resources.

Requirements

To be successful in this role, you will need to have customer service experience, be fluent in French and English, and have effective communication skills. You will also need to have good knowledge of Microsoft Office suite and be proficient in typing. We are looking for someone who is enthusiastic, passionate about travel, and able to problem solve in challenging situations.