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Hotel Front Desk Associate

2 months ago

Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time

Job Summary

The Scotsman Hotel is seeking a skilled and experienced Hotel Receptionist to join our team at our luxury hotel in Edinburgh. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest satisfaction and providing a warm and welcoming experience for all visitors.

Key Responsibilities:

  • Reporting to the General Manager, you will be responsible for managing the front desk operations, including data input and account charging.
  • You will be the primary point of contact for guests, handling their enquiries and resolving any issues or complaints in a professional and courteous manner.
  • With a positive attitude and excellent communication skills, you will work closely with other departments to ensure seamless service delivery and exceed guest expectations.

Requirements:

  • Experience in a similar role, preferably in a luxury hotel environment.
  • A strong understanding of booking systems and ability to work accurately with data.
  • Availability for shifts, including evenings, weekends, and public holidays.
  • A passion for delivering exceptional customer service and a commitment to providing a warm and welcoming experience for all guests.

What We Offer:

  • TRONC electronic tips and Wagestream pay options.
  • Discounts on food and cinema tickets, as well as hotel and apartment discounts.
  • Access to the Scotsman Perks Benefits Portal and staff meals on duty.
  • Flexible working opportunities and career development through the Scotsman Steps training program.