Hotel Front Desk Associate
2 months ago
The Scotsman Hotel is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland, including bars, restaurants, hotels, and more.
Job Title: Hotel ReceptionistWe are seeking an experienced and talented Hotel Receptionist to join our fantastic venue.
The Scotsman is a luxury hotel that retains many original features, including luxurious floor-to-ceiling wood panelled rooms, a grandiose marble staircase, and stained glass windows.
Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill, and The Princes Street Gardens.
What We Offer- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
As Hotel Receptionist, your role will include:
- Reporting to the General Manager and working closely with all departments to ensure guests' total satisfaction.
- Responsibility for accuracy of data input into the company booking system and charging accounts as required.
- Handling all guest enquiries and complaints in a professional manner.
- Ensuring all cash, charges, float, and till procedures are correct and in accordance with company policy.
The ideal candidate will have:
- Experience in a similar role.
- A great 'can do' attitude and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
- Previous experience of Opera or similar booking system is desirable.
If you think this is the Hotel Receptionist role for you, then apply now and a member of the Hotel team will be in touch.
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