Hotel Operations Manager

2 weeks ago


Edinburgh, Edinburgh, United Kingdom The Glasshouse Hotel Full time
Hotel Duty Manager Job Description

This is an exciting opportunity to join The Glasshouse Hotel, a boutique property in Edinburgh, as a Hotel Duty Manager. As a key member of the front office team, you will be responsible for ensuring the smooth operation of the hotel's front of house.

Key Responsibilities:

  • Manage the front desk and ensure a high level of customer service
  • Oversee the check-in and check-out process
  • Handle guest complaints and resolve issues in a professional manner
  • Work closely with the hotel's management team to achieve business objectives
  • Ensure the hotel's policies and procedures are followed

Requirements:

  • Previous experience in a hotel front office role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks
  • Knowledge of hotel operations and procedures

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment

The Glasshouse Hotel is a unique and exciting place to work, with a strong focus on customer service and team collaboration. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.



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