Customer Service Coordinator

3 days ago


Cheltenham, Gloucestershire, United Kingdom QA Limited Full time
Job Title: Customer Service Coordinator

Location:

Cheltenham (Hybrid/remote)

Job Type:

Permanent, 37.5 hrs per week

Package:

£Competitive + benefits

About the Role

In this role, you will be responsible for delivering a range of customer service on-boarding tasks while providing a high-quality experience to learners and employers.

You will proactively use data to identify issues, trends, and opportunities and visualise these for key stakeholders, driving action to address them.

  • Support course administration, such as arranging pre-course reading, courseware, access to online portals, exam vouchers, and e-learning.
  • Respond promptly to learner queries and requests, meeting internal SLAs.
  • Collaborate with colleagues to drive quality and operational excellence for learner engagement, retention, and achievement in line with business strategy and plans.
  • Report issues and themes to your line manager to improve feedback for internal customers.
About You
  • Experience in an administration and customer service role.
  • A background working with learners/students, particularly in a learner admin/service setting, is an advantage.
  • The ability to convert data into compelling BI reporting and/or analysis.
  • Previous experience in Bookings Management, Customer Service, and Administration.
What We Offer

We prioritise our team's wellbeing, dedicating some benefits to support your health and happiness. Enjoy:

  • 27 days holiday each year
  • Holiday buying scheme
  • Medicash plan
  • Gympass
  • Cycle to Work scheme
  • Employee Assistance Programme
  • 2 days per year charity leave

We also provide financial support through:

  • Pension
  • Group income protection
  • Life assurance
  • Annual pay review
  • Access to employee discounts benefit hub
  • Season ticket loan
  • Tech scheme
  • Employee referral scheme


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