Customer Service Coordinator
3 days ago
Location:
Cheltenham (Hybrid/remote)
Job Type:
Permanent, 37.5 hrs per week
Package:
£Competitive + benefits
About the RoleIn this role, you will be responsible for delivering a range of customer service on-boarding tasks while providing a high-quality experience to learners and employers.
You will proactively use data to identify issues, trends, and opportunities and visualise these for key stakeholders, driving action to address them.
- Support course administration, such as arranging pre-course reading, courseware, access to online portals, exam vouchers, and e-learning.
- Respond promptly to learner queries and requests, meeting internal SLAs.
- Collaborate with colleagues to drive quality and operational excellence for learner engagement, retention, and achievement in line with business strategy and plans.
- Report issues and themes to your line manager to improve feedback for internal customers.
- Experience in an administration and customer service role.
- A background working with learners/students, particularly in a learner admin/service setting, is an advantage.
- The ability to convert data into compelling BI reporting and/or analysis.
- Previous experience in Bookings Management, Customer Service, and Administration.
We prioritise our team's wellbeing, dedicating some benefits to support your health and happiness. Enjoy:
- 27 days holiday each year
- Holiday buying scheme
- Medicash plan
- Gympass
- Cycle to Work scheme
- Employee Assistance Programme
- 2 days per year charity leave
We also provide financial support through:
- Pension
- Group income protection
- Life assurance
- Annual pay review
- Access to employee discounts benefit hub
- Season ticket loan
- Tech scheme
- Employee referral scheme
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