Customer Service Representative

1 week ago


Cheltenham, Gloucestershire, United Kingdom Vistry Group Full time
Customer Service Technician

We are seeking an experienced Customer Service Technician to join our team at Vistry Cotswolds.

About the Role

This is a key position within our company, and we are looking for someone with excellent communication skills and a good understanding of construction.

The successful candidate will be responsible for rectifying defects within warranty periods, providing exceptional customer service, and ensuring that all work is completed to a high standard.

Key Responsibilities
  • Plan diary and work schedule using weekly job sheets
  • Return all job sheets to Coordinators within 3 days
  • Carry Vistry identification when visiting customers
  • Complete administration and documentation accurately and on time
  • Support site teams as needed
  • Act as a triage service for items reported
  • Ensure defects are dealt with in a cost-effective, timely, and professional manner
  • Liaise with purchasers as required
  • Ensure materials are available for jobs
  • Report problems or incomplete work to the Customer Care Co-ordinator immediately
Requirements

To be successful in this role, you will need:

  • Excellent communications skills
  • Good understanding of construction
  • Able to handle complaints and difficult situations
  • Multitasking and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Polite, tactful, and assertive attitude
  • Patient and calm under pressure
  • Team working skills
  • Willingness to work extra hours as needed
Benefits

We offer a competitive salary (£35,000 - £40,000 per annum), annual bonus, company van, private healthcare, and more.

You will also receive training and development opportunities to help you grow in your career.

About Us

Vistry Group is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do.

We build sustainable communities where they're needed most, and our partnership-led approach helps us deliver high-quality homes and services to our customers.



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