Customer Relationship Manager

2 days ago


Ellistown and Battleflat, United Kingdom Antalis Full time

We are seeking a skilled Customer Relationship Manager to join our dynamic team at Antalis. This role is pivotal in driving customer engagement, loyalty, and sales growth through the effective management of CRM and lifecycle campaigns.

Main Responsibilities
  • Campaign Management: Develop, implement, and manage targeted CRM and lifecycle campaigns to increase basket size, drive loyalty, and convert offline customers to online.
  • CRM System Implementation: Play a key role in planning and preparing the successful implementation of Salesforce, providing guidance and support to marketing and sales teams.
  • Data Analysis and Reporting: Utilise data to identify trends, measure campaign performance, and generate actionable insights.
  • UAT Testing: Conduct thorough testing of the CRM system to ensure a smooth and error-free launch.
  • Cross-Functional Collaboration: Work closely with cross-functional teams, including marketing, sales, and IT, to align strategies and achieve business objectives.
Benefits
  • A dynamic and supportive work environment
  • The chance to be part of a thriving team that makes a real impact
  • Company contributory pension and life assurance schemes
  • Flexible buy/sell holiday scheme
  • Eye care vouchers
  • Cycle to Work Scheme
  • Fiat discount offer
  • Free parking provided

This role is estimated to earn approximately £50,000 - £60,000 per annum, depending on experience.



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