Customer Service Relationship Manager
1 month ago
We are seeking a highly skilled Customer Service Relationship Manager to join our team at THX Ltd.
Job Description:- Main Responsibilities:
- Provide exceptional customer service and build lasting relationships through the ordering and off-hiring processes.
- Manage website orders and customer web chats efficiently, ensuring timely responses.
- Support customers through our main phone line, offering stellar assistance and guidance.
- Maintain accuracy in updating THX's system with customer account activities, including administration of off-hires/on-hires.
- Communicate effectively with customers regarding orders, collections, and other activities, prioritizing their satisfaction.
- Collaborate seamlessly with colleagues across various teams to ensure smooth delivery and service.
- Secondary Responsibilities:
- Support sales, transport, warehouse, and workshop teams to optimize processes and resource allocation.
- Identify opportunities to enhance accounts and share relevant information with Account Managers or Business Development Managers.
- Proven experience in customer service environments with a focus on longer-term relationships.
- Strong knowledge of customer and account management principles.
- An estimated salary of £28,000 - £30,000 per annum, based on industry standards and location.
- A comprehensive benefits package, including 25 days holiday (inclusive of bank holidays) and a company pension scheme.
- A dynamic work environment with pizza days and fully stocked food and drink cupboards.
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