Customer Service Lead

2 weeks ago


Cambridgeshire and Peterborough, United Kingdom Toolstation Full time
Senior Store Assistant (Keyholder) Job Description

We are searching for a results-driven and customer-focused individual to support our store team. As a Senior Store Assistant (Keyholder), you will be responsible for delivering exceptional customer experiences, managing stock levels, and maintaining a clean and organized store environment.

Key Responsibilities:
  • Customer Satisfaction: Deliver outstanding customer service, helping customers find the products they need and resolving any issues that may arise. Show genuine interest in customers' projects and offer tailored solutions to meet their needs.
  • Inventory Management: Manage inventory levels, including receiving deliveries, unpacking stock, and stocking shelves. Maintain a clean and organized store environment, ensuring that all areas are tidy and well-presented.
  • Team Assistance: Assist the store manager with opening and closing procedures, delegate daily tasks to the team, and provide temporary supervisory coverage when necessary.
Minimum Requirements:
  • A minimum of 20 hours per week availability
  • Previous retail or keyholding experience is required
  • Ability to work independently and as part of a team
  • Exceptional communication and customer service skills
What We Offer:
  • A competitive salary: £24,000 - £28,000 per annum, dependent on experience
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • Potential for career advancement within the company


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