Customer Service Team Leader

2 weeks ago


Cambridgeshire and Peterborough, United Kingdom CV-Library Full time
Job Title: Customer Service Team Leader

We are seeking a highly motivated and experienced Front of House Supervisor to lead our team in providing exceptional customer service in a fast-paced environment.

Key Responsibilities:
  • Safeguarding issues, reporting, and escalating to your line manager
  • Company requirements for fire, safety, health, and hygiene
  • Accident and near miss reporting
  • Basic food preparation, production, and service
  • Digital screen menus
  • Leading team briefings
  • Training staff on food allergens and food safety, liaising with Chef
  • Customer enquiries and customer service, liaising with Chef and line manager
  • Service equipment and accompaniments stocked in the dining room
  • Good timekeeping during food service in line with company policy
  • Reporting menu or stock shortages to Chef and line manager
  • Daily cleaning schedules ensuring staff keep the dining room clean and hygienic
  • Maintaining up-to-date folders with menus, allergen records, health, and safety information
  • Food waste removal, recording weights and tray counts
  • Stock take, labeling, rotation, quality, and quantity checks
  • Supporting kitchen cleaning, including pot wash
  • Completing closing checklists, securing doors and windows, and managing the alarm system
  • Attending training sessions, e-learning, and meetings
  • Collecting customer feedback and reporting back to line manager

Requirements:
  • Passionate, friendly, approachable, honest, professional, flexible, adaptable, presentable
  • Excellent communication and customer service skills
  • Team player with a 'can-do' attitude
  • Ability to work independently
  • In-date enhanced DBS certificate dated within the last 3 years
  • Experience leading a team of Front of House staff
  • High-volume, high-quality experience in a catering environment
  • Busy environment experience (restaurants, hotels, schools, care homes, etc.)
  • History as a Team Leader, Supervisor, or Manager in a catering and hospitality environment
  • Ideal COSHH training and certification
  • Ideal Food Hygiene or Food Safety level 2 or above
  • Training junior staff to a high standard

What We Offer:
  • A competitive salary of £14 per hour plus overtime and benefits package
  • Overtime paid at flat rate
  • Better work-life balance compared to hotel or restaurant work
  • 28 days annual leave
  • Meal on duty
  • Free onsite parking
  • Pension scheme
  • Opportunity for career growth and development
  • Working in a friendly and established team

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