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Customer Service Team Leader
2 weeks ago
We are seeking a highly motivated and experienced Front of House Supervisor to lead our team in providing exceptional customer service in a fast-paced environment.
Key Responsibilities:
- Safeguarding issues, reporting, and escalating to your line manager
- Company requirements for fire, safety, health, and hygiene
- Accident and near miss reporting
- Basic food preparation, production, and service
- Digital screen menus
- Leading team briefings
- Training staff on food allergens and food safety, liaising with Chef
- Customer enquiries and customer service, liaising with Chef and line manager
- Service equipment and accompaniments stocked in the dining room
- Good timekeeping during food service in line with company policy
- Reporting menu or stock shortages to Chef and line manager
- Daily cleaning schedules ensuring staff keep the dining room clean and hygienic
- Maintaining up-to-date folders with menus, allergen records, health, and safety information
- Food waste removal, recording weights and tray counts
- Stock take, labeling, rotation, quality, and quantity checks
- Supporting kitchen cleaning, including pot wash
- Completing closing checklists, securing doors and windows, and managing the alarm system
- Attending training sessions, e-learning, and meetings
- Collecting customer feedback and reporting back to line manager
Requirements:
- Passionate, friendly, approachable, honest, professional, flexible, adaptable, presentable
- Excellent communication and customer service skills
- Team player with a 'can-do' attitude
- Ability to work independently
- In-date enhanced DBS certificate dated within the last 3 years
- Experience leading a team of Front of House staff
- High-volume, high-quality experience in a catering environment
- Busy environment experience (restaurants, hotels, schools, care homes, etc.)
- History as a Team Leader, Supervisor, or Manager in a catering and hospitality environment
- Ideal COSHH training and certification
- Ideal Food Hygiene or Food Safety level 2 or above
- Training junior staff to a high standard
What We Offer:
- A competitive salary of £14 per hour plus overtime and benefits package
- Overtime paid at flat rate
- Better work-life balance compared to hotel or restaurant work
- 28 days annual leave
- Meal on duty
- Free onsite parking
- Pension scheme
- Opportunity for career growth and development
- Working in a friendly and established team
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