Team Leader for Customer Excellence
3 days ago
CV-Library is an employment agency and employment business. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.
Job DescriptionWe are currently looking for a Team Leader for Customer Excellence to join our team. The successful candidate will lead, motivate, and support a team of administrators to provide excellent customer service.
Key Responsibilities- Building relationships with customers and resolving complex queries.
- Motivating and supporting the team to represent the company's values and principles.
- Developing product and process knowledge to continue providing excellent customer service.
- Previous experience as a Team Leader or Supervisor.
- Fluent in spoken and written German and English.
- Coaching and feedback skills.
- Ability to work in a team, ask for help, and trust colleagues.
- Face-to-face customer service skills with visitors and at events.
The estimated annual salary for this position is £35,000 - £45,000 depending on experience. Additional benefits include a contributory pension scheme, flexible holidays, and a relocation support package.
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