Team Leader for Customer Excellence

3 days ago


Peterborough, Peterborough, United Kingdom CV-Library Full time
Company Overview

CV-Library is an employment agency and employment business. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

Job Description

We are currently looking for a Team Leader for Customer Excellence to join our team. The successful candidate will lead, motivate, and support a team of administrators to provide excellent customer service.

Key Responsibilities
  1. Building relationships with customers and resolving complex queries.
  2. Motivating and supporting the team to represent the company's values and principles.
  3. Developing product and process knowledge to continue providing excellent customer service.
Requirements
  • Previous experience as a Team Leader or Supervisor.
  • Fluent in spoken and written German and English.
  • Coaching and feedback skills.
  • Ability to work in a team, ask for help, and trust colleagues.
  • Face-to-face customer service skills with visitors and at events.
Salary and Benefits

The estimated annual salary for this position is £35,000 - £45,000 depending on experience. Additional benefits include a contributory pension scheme, flexible holidays, and a relocation support package.



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