Customer Service Team Lead

24 hours ago


Cambridgeshire and Peterborough, United Kingdom CV-Library Full time
About the Role

We are seeking a proactive and outgoing customer service professional to join our team as a Customer Service Team Lead. This exciting opportunity offers a chance to deliver exceptional service to clients, both new and existing.

The role involves dealing with incoming and outgoing enquiries, administration, and customer service-focused tasks. You will be responsible for assisting clients with changes to their existing services, obtaining quotations, and confirming these to clients. Additionally, you will use online portals to amend or update policies, ensure suppliers and clients are kept updated of any policy changes, and offer additional services/products to clients.

This is a fantastic opportunity for someone who is looking for a customer service role that offers great variety, a fun and friendly environment, and genuine career progression. The successful candidate will have existing office-based customer service experience, excellent communication skills, and be a true team player willing to go the extra mile for colleagues and clients alike.



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