Customer Service Representative

7 days ago


Cambridgeshire and Peterborough, United Kingdom Halfords Group PLC Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team in Biggleswade, Bedfordshire. As a key member of our retail sales team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.

The successful candidate will have previous experience in a customer-facing role, ideally within the retail industry. You will possess excellent communication skills, be proactive and enthusiastic, with a strong focus on meeting and exceeding sales targets.

Key Responsibilities:

  • Provide exceptional customer service, responding promptly to customer queries and resolving issues efficiently
  • Work collaboratively with colleagues to achieve sales targets and drive business growth
  • Process transactions accurately and securely, handling cash and credit transactions
  • Maintain a high level of product knowledge, ensuring customers receive expert advice and guidance
  • Contribute to visual merchandising and store displays, promoting a visually appealing shopping environment

About the Salary

The salary for this position is £8.44 per hour, increasing to £11.44 per hour for those aged 21+. Additionally, employees who work under 21 hours per week can expect to earn £8.60 per hour.



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