Senior Renewals Manager

3 days ago

London, Greater London, United Kingdom Onfido Ltd (UK) Full time
Job Title: Senior Renewals Manager

At Onfido Ltd (UK), we are seeking a highly skilled Senior Renewals Manager to join our Customer Success organization. As a key member of our team, you will play a critical role in driving commercial success and ensuring the smooth renewal of our customers' contracts.

Responsibilities:
  • Develop and execute a comprehensive renewal strategy to drive business growth and customer satisfaction.
  • Collaborate closely with internal teams, including Sales, Customer Success, and Finance, to ensure seamless renewal processes.
  • Engage directly with customers to discuss renewal options, address concerns, and negotiate contracts that meet their needs.
  • Analyze data to identify opportunities and risks, and develop strategies to mitigate them.
  • Manage a portfolio of renewals, ensuring timely and successful execution.
  • Develop and maintain accurate forecasts of renewal revenue and identify areas for improvement.
  • Stay up-to-date with industry trends and best practices to ensure our customers receive the best possible service.
Requirements:
  • 5+ years of experience in renewals management, sales, customer success, or account management.
  • Proven track record of quota attainment and achievement of personal and team goals.
  • Strong understanding of Identity Verification, Enterprise SaaS applications, or Enterprise Technology Services.
  • Excellent communication and negotiation skills, with the ability to build strong relationships with customers and internal stakeholders.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.

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